Task: This article describes what to do if Kaltura media is not displaying in the browser as expected.
Instructions
There may be instances where Kaltura media may not display in the browser as expected. Typically a blank spot where the media should appear indicates it did not load correctly.
This can occur if the browser detects that the content is being delivered in an insecure (http) method within a secure (https) setting like Canvas. The browser blocks the content because it is believed to be unsafe.
To view the content anyway, please follow these instructions to allow the content.
Chrome
https://support.google.com/chrome/answer/1342714?hl=en
Firefox
https://support.mozilla.org/en-US/kb/how-does-content-isnt-secure-affect-my-safety
Outcome
What users can expect to happen after completing the steps in the how-to knowledge base article.
Further reading
https://support.google.com/chrome/answer/1342714?hl=en
https://support.mozilla.org/en-US/kb/how-does-content-isnt-secure-affect-my-safety
Need additional help?
Please fill out the Lecture Capture web form with as much information as possible, or contact the Technology Help Desk on your local campus.