Salesforce Marketing Cloud: Cancelling a Scheduled Send

This article will discuss the method to use in order to cancel a send once it has been scheduled. Once an email has been scheduled to send for a future date and time the user has the ability to cancel that scheduled send with a few simple steps.

Summary

This article will explain how to cancel an email that has been scheduled to be sent from Salesforce Marketing Cloud.

NOTE: Withdrawing email content DOES NOT cancel the previously scheduled send.  The scheduled send will use the original content. i.e. If the user updates the content after a send has been scheduled, they will need to cancel the send, and reschedule with the new updated content.

NOTE:  Emails that have been selected to be sent "Immediately" can not be cancelled or Recalled.

 

How-To

Instructions

Step 1 - Once an email has been scheduled to be sent inside Salesforce Marketing Cloud (SFMC) it goes into a "Scheduled" status and is pending to be sent.

Step 2 - From the Overview page, use the Pending tab on the right side of the page to locate the email that has been scheduled.

Step 3 - Click on the name of the email and open it.

Step 4 - Once open, the user can choose to Cancel Send from here which will remove the send from happening.

 

Step 5 - Click OK to the dialog

 

Step 6 - SFMC will provide the user with a confirmation

 

Outcome

Your scheduled email has been cancelled.

 

Need additional help?

Please fill out the Salesforce Marketing Cloud Webform with as much information as possible, or contact the Technology Help Desk.

For additional Training please visit the TLT Docs & Training site