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This article contains a button-press guide transfer matrix for USNH Help Central staff to use if they need to transfer a call to another area within Help Central. This was developed in response to feedback about agents needing to get callers to the appropriate group, without having to abandon them back to the main menu of the call tree.

This article provides instructions for how to install Sentry Gatekeeper and Avaya Workplace on Windows.  It also provides a user guide on How to Use Avaya Workplace and links to other Telecom Support documents.

Step-by-step instructions to record a greeting in Avaya IX Messaging.
Step-by-step instructions to set an out-of-office option (extended absence greeting) and how to set it back.

This article displays how to send voicemail messages to additional email addresses.

This article displays how to access the Avaya Voicemail Web Interface.

This article explains how to set your Avaya voicemail greeting when leaving or returning from vacation.

This article shows how to check your campus voicemail with your campus phone or from another phone, and how to check you campus voicemail email.

This article walks through how to set up your Avaya voicemail system and other topics; it includes retrieving messages, changing your password, re-recording your name, and checking messages for a mailbox different from your own.

This article displays how to reset your Avaya voicemail password.